The dispensing and patient medication record at the centre of the McLernons product range.
Explore MPS →When the dispensary stops, everything stops.
Our systems perform business critical functions. Downtime has to be limited, and changes have to be communicated clearly and quickly, which is why support is a team of named people in ROI and NI with help from the Customer Services team.
People behind the technology
Whichever route you take, it is the same team
From the phone ringing to back to dispensing
ROI and NI have their own service desks, so you reach a team that works in your market and knows your system.
Our advisers are IT experts based in ROI and NI, some here over fifteen years. They go out on site visits with engineers and trainers, so they understand what a busy dispensary feels like.
With your permission the adviser accesses your system, fixes the issue and shows you a better way to approach it, while you are still on the call.
Where an on-site visit is needed, the team can discuss the next steps with McLernons’ regionally based engineers.
With your permission, our Customer Services team can dial in to your system, fix the issue and show you a better way to approach it, while you are still on the call.
Help Desk support in ROI and NI
We have a dedicated team of highly-qualified IT experts, based in ROI and NI, some of whom have been with McLernons for over 15 years. Their insight and understanding of your business is unparalleled in the industry, and it is one of our biggest strengths.
Customers have been known to ask for members of the team by name, enquire after weddings and congratulate them on new family members.
The team regularly accompanies trainers and engineers on site visits, so they fully understand the dynamics and pressures of a busy community pharmacy. Staff training reviews back that up, incentivising team members to study their chosen areas of interest.
McLernons in-house engineers
We believe no other pharmacy IT business partner provides the level of engineering support that we do. Our engineers are local, regionally based and highly qualified, and they carry a full set of hardware so any issue can be resolved in a single visit.
Based throughout the country, they respond immediately to call-outs and they know your business inside out. Some have been part of the McLernons team for over 25 years.
Installations and upgrades are scheduled around your business, not ours. That can mean early starts and late nights for our engineers, and it keeps the impact on your dispensing hours to the bare minimum.
Early starts and late finishes are standard. Your dispensing hours come first.
We develop it, supply it and install it, so we support all of it
The total solution approach means the hardware and the software sit with one supplier. There is no arguing about whose problem it is.
Most of our support work happens before you notice
We only come in when you let us in
A remote session starts with your permission and ends when the call does. The adviser sees what you see, fixes the issue and talks you through what they did, so the same problem does not cost you a call next week.
Open Remote Support →Separate desks for ROI and NI
Support from people who have stood in your dispensary
Already a customer? Call your desk. Thinking about moving? Start with a demo.