Business critical means we pick up.

When we started out as Pharmacy owners in 2017 the help and support we received from trainers, engineers and the helpdesk was fantastic and still continues to be. You really get the feeling that everyone in McLernons cares as much about our business as we do!

In retrospect, the transition to McLernons MPS was so much easier and less stressful than I had anticipated. I think that one of the central reasons for this is that the trainers have real life experience as pharmacy technicians. They know how a pharmacy works, they know the systems and know the best way to explain things, using the language that we understand.

As a business we have had a long history of working well with McLernons – they are a known entity, and we know that you get the support and assistance that you need

I find MPS Retail to be an excellent complement to our pharmacy dispensary system and my retail business has benefitted as a result.

With your permission, our Customer Services team can dial in to your system, fix the issue and show you a better way to approach it, while you are still on the call.

We have a dedicated team of highly-qualified IT experts, based in ROI and NI, some of whom have been with McLernons for over 15 years. Their insight and understanding of your business is unparalleled in the industry, and it is one of our biggest strengths.

Customers have been known to ask for members of the team by name, enquire after weddings and congratulate them on new family members.

The team regularly accompanies trainers and engineers on site visits, so they fully understand the dynamics and pressures of a busy community pharmacy. Staff training reviews back that up, incentivising team members to study their chosen areas of interest.

We believe no other pharmacy IT business partner provides the level of engineering support that we do. Our engineers are local, regionally based and highly qualified, and they carry a full set of hardware so any issue can be resolved in a single visit.

Based throughout the country, they respond immediately to call-outs and they know your business inside out. Some have been part of the McLernons team for over 25 years.

Installations and upgrades are scheduled around your business, not ours. That can mean early starts and late nights for our engineers, and it keeps the impact on your dispensing hours to the bare minimum.

Early starts and late finishes are standard. Your dispensing hours come first.

We see our trainers as your business consultants, advising on how to apply the system so your business gains the most from it.

As we constantly develop and adapt our products, the training needs of our customers evolve too. From your first installation through to intensive sessions on one part of a programme, our trainers are there.

Like our engineers, they are located throughout the country, so your pharmacy has a dedicated trainer it works with. Many still work regularly in community pharmacies, so their understanding of your business and your patients is exceptional.

Fear of change is the biggest deterrent to changing pharmacy systems. Our trainers do everything they can to answer the questions behind that. Once you have the basics, we offer further training on the more complex parts of the system and more nuanced solutions for your individual needs.